PRIVACY POLICY
Last Updated: Nov 21st, 2023
At Lumant Sp.z o.o, we value the privacy and security of our users. This Privacy Policy outlines the type of information we collect from our users, how we use that information, and the steps we take to safeguard our users' privacy. By using our website, you consent to the terms of this Privacy Policy
[Lumant Sp.z o.o, a private limited liability company incorporated in Poland with its registered address at 4A Kielecka str, 8, 02-530,Warsaw Poland, registered under KRS number 0001027413 and entered into register of virtual currency activity (rejestr działalności w zakresie walut wirtualnych) under number RDWW-693]
INFORMATION WE COLLECT
We collect two types of information from our users:
Personal information: We collect personal information such as:
- your name
- details from your identity documents (such as driver licence, passport), number of the document, date of issue/expiration, etc
- your address, phone number, cell number, email
- bank details including account numbers, payment cards and statements
- your date of birth
- your employment details
- information on sources of your funds
HOW WE USE YOUR INFORMATION
We may use your Personal Information for the following purposes:
- To provide and maintain our services, including to allow you to open and operate an Account and monitor the usage of services.
- To manage your Account: to manage your registration as a user of the service(s). The Personal Data you provide enable you to complete transactions on the Platform.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us.
- To contact you: we may contact you by email, telephone, SMS, or other equivalent forms of electronic communication, such as push notifications from our mobile app. We may use these methods to provide you with updates, informative communications related to the functionalities of our products or contracted services, including security updates when necessary or reasonable for their implementation, and to reply to your queries.
- To provide you with news, special offers and general information about other services and events.
- To manage your requests: to attend and manage your requests to us.
- To ensure security of your Account (for instance, if you make a request to disable 2-factor authentication on your account we can ask you to provide additional Personal Information to confirm your identity).
- To comply with legal obligation purposes such as fraud prevention etc.
- To provide you with information about products and promotions that may be of interest to you, from ourselves and third parties, although only if you have specifically agreed to receive such information.
- For market research e.g., surveying Users' needs and opinions on issues, such as performance. Unless consented, your data for this purpose would be anonymized.
- For other purposes: We may use your Personal Information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service(s), products, services, marketing, and your experience.
DATA RETENTION
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for a minimum of five (5) years after they cease being customers for compliance purposes. We may retain your personal data for a longer period if required by any other applicable law, regulatory obligations, statutory time limits or accounting/tax regulations.
In some circumstances you can ask us to delete your data – please see section below for further information about this.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
Under certain circumstances, you may enjoy certain rights under data protection laws in relation to your personal data; these rights are as follows:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain Services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at info@coinpacto.io
INFORMATION ON COOKIE FILES
The Website uses cookie files.
The cookie files (the so-called “cookies) constitute information data, in particular text files, which is stored on the User’s terminal device and is intended for the usage of the Website. Cookies usually contain the name of Website they come from, duration of storage thereof on the terminal device and a unique number.
The cookie files are used for the following purposes:
- creation of statistics that help to understand in what way the Users use Website, which allows improvement of structure and content thereof;
- up-keeping of the User’s session (after logging in) thanks to which the User does not have to write again the login and password on each subpage;
- definition of the user’s profile for the purpose of displaying to him adjusted materials in advertising networks, in particular in the Google network.
- “Session” cookies are temporary files that are stored on the User’s terminal device until they log out, leave the Website or disable the software (web browser).
- “Persistent” cookies are stored on the User’s terminal device for a period of time stipulated in the parameters of cookies files or until the User removes them.
Software for browsing websites (web browser) usually by default allows cookies to be stored on the User’s terminal device. The Users can change settings in this scope. The web browser enables to delete cookies. It is possible to automatically block cookies but limitation of usage of cookies can affect some of the functionality available on the Website.
Cookie files can be used by advertising networks, in particular the Google network, to display advertisements matched to the way the User uses the Website. For this purpose they can retain information on the User’s navigation path or the time they stay on the page.
In terms of information on the User’s preferences stored by the Google Display Network, the User can view and edit information derived from cookie files with the tool: https://www.google.com/ads/preferences/
HOW TO CONTACT US.
If you have any questions about this Privacy Policy, please contact us at info@coinpacto.io